While outsourcing tasks to India, we understand that there are many questions and doubts as to how would this work. So, we have tried to answer the most frequently asked questions by people who are exploring possibilities of outsourcing. In case you feel that question you are looking for is not answered in below lines, or not addressed satisfactorily, please feel free to contact us.


How does an online outsourcing work?

As each practice is different, we offer three different ways for helping outsourcing service work. The first way is to work on our secure server where all documents are scanned into our secure FTP portal, downloaded and worked on by FinTax team in India, and uploaded on time back to the portal. Second process of working is through remote login using secure virtual technology like VPN/Citrix/GoTomyPC, Team Viewer etc. where our people from India will log into your system and complete the work. Third way to work is the cloud by using third party hosting server like QB Online. This simply requires login details by our team and everything is so smooth thereafter. If you need someone to walk you through the process, just get in touch with us and support staff can assist you.


Why should I choose FinTax to outsource accounting services?

There are multiple advantages if you outsource to FinTax India and few of these are:

  • An ISO 9001:2015 certified & ISO/IEC 27001:2103 Accredited company.
  • Team of 135+ CAs and Accountants with experience of working of over One Million Man-hours.
  • Part of Adreno group of companies which is rated as 100 Top IT/ITES growing companies by Dun & Bradstreet.
  • Privileged to find coverage in stories published by Wall Street Journal and Spiegel Online.
  • 100% Compliant with Regulations as applicable laws of country.
  • Have well Defined Structured Working Process, Defined IT Policy and everything in place to ensure Data Confidentiality and Security.
  • Cost savings of around 50%.
  • You are free from headache and hassles of tasks hampering your time needed for expanding your business.

Can I outsource only a few tasks or do I need to outsource my entire project?

That is your decision, You can decide to outsource only few of your tasks like, bank reconciliation, AR/AP, Vendor /inventory management or decide to outsource your entire bookkeeping/accounting/payroll/taxation/audit needs depending upon your needs and confidence you develop in our capabilities and experience. Once you share your requirements, we will customize a scope of work for you and leave this upon you to take next decision.


What is the pricing structure?

We have flexible pricing structure and is linked to nature of each task and prime considerations linked to the following:

  • Nature of task and related complexity involved;
  • Required skill and experience level of resources like bookkeeper/accountant/tax return preparer/chartered accountant etc.;
  • The quantum of work outsourced by you and number of hours billed in a month;
  • The longevity of contract;

The satisfying fact is that we are very competitive and you can feel rest assured that you would be able to save your time and money substantially to make outsourcing as an attractive offer. Just to give you an idea that our costing starts from hourly rates of US$ 7.50 per hour.


How do you ensure client confidentiality?

We value concerns about Security and Confidentiality and treat the handling and transfer of data very serious. FinTax has robust systems and processes in place to ensure 100% safety of data.

  1. We are An ISO 9001:2015 certified company and one of the processes certified is linked to data confidentiality and security which securely protect information and intellectual property of FinTax and its clients. Also we have ISO/IEC 27001:2103 Accreditation which is series of standards specifically reserved by ISO for information security matters. This is the specification for an information security management system (an ISMS) which replaced the old BS7799-2 standard.
  2. We have a defined IT Policy in place which is updated each year to make it compliant to new standards. As per this policy, we use secured layer server for data transfer which ensures absolute data security while the data is transferred to us. This security is equal to the security provided by banks for providing services on their ATMs.
  3. We sign Non-Disclosure Agreement with our clients and also sign the similar agreement with our employees. FinTax has a strict Employee screening before an appointment is offered and undertake a verification reference check before employment commences. Legally binding Employment Contracts with stringent measures of dismissal upon misconduct are in place.
  4. FinTax Experts has in place a comprehensive service center security policy that is implemented to ensure secure financial services outsourcing. The security measures adopted include:
    • Restricted physical access to the processing and server environments.
    • Ensure a paperless system so data cannot be removed from the facility. Virtually restrict internet access on the computers used in operation and data retrieval and transmission is done under the supervision of the project manager.
    • Further, media less computers ensure files cannot be copied and Outlook has been removed from all PC’s. Physical Security.
      • A security guard is available at the entrance.
      • Access card required before entering the server room; which is restricted to only dedicated employees.
      • Tasks are performed in a paperless environment and no source documents/accounting data are printed.
      • The printer is limited to printing only the management reports.
      • Briefcases, bags and other personal belongings of the employees are not allowed in the service center.
      • There are no removable media devices and the PC’s do not have floppy drives or CD R/W drives.

Is FinTax able to work with different software applications?

As we have experience of working of over a million hours for over 1000 clients across continents, we have both skills and experience to work on most of the software used in different countries. We are providing names of few of these where our people have comfortable worked.

  • Bookkeeping & Accounting: QuickBooks (All versions), MYOB, SAGE, VT Software, Xero, Quicken, Peachtree, Simply Accounting, NetSuite, Creative Solutions Accounting, etc.
  • Payroll: QuickBooks Payroll, Paychex, PayCycle, ADP, Deltek and Accountix etc.
  • Tax Return Preparation: QB Intuit ProSeries, Lacerte, Ultra-Tax,Creative Solutions' ATX, Drake etc.

How does the free trial work?

As we believe unless you have confidence in skill set of our resources, quality of delivery, professionalism of our dealings, communication process etc., it will be difficult for you to take any decision. So, to help you have all this we offer you a free no obligation trial for one task that is up to 10 hours of work and we will do this for FREE as we are confident that after you see our work, you will have no hesitation in going forward in starting an association with us.

What we can complete in 10 hours is any of the following: Company small tax return;
Any of VAT returns;
Finalisation of Year-end accounts of small company;
Bookkeeping of any kind.

Your free trial includes:
The ten hours trial would be performed by a trained and experienced accountant/bookkeeper or tax return preparer under the supervision of a chartered accountant who works as client manager for our clients and is a single point of contact for our customers.


I already have an accountant working for me and my question is: would I have to ask my accountant to go?

No way, as we are only trying to take away your accounting and bookkeeping headaches. Both your accountant and our people can work in harmony and we can even work closely with a Certified Public Accountant of your choice. Your current accountant will be helpful for sending us accurate data for our people to process. However, if at a later stage you feel workload has increase due to expansion of your business, you can decide not to recruit more people at your end or decide to fully outsource all your tasks and we all take care of all you finance, taxation and accounting needs.


Is there a formal contract before work starts?

Yes, in order to have transparency and clarity in our dealings, we do execute contracts which are mutually accepted to both of us. We have the draft of these agreements with us which we share with our clients and after their approval these are signed.


What size of business normally benefits from Outsourced services?

We have clients from small and medium sized businesses to fairly large businesses and feel that all type of business having revenue from $300k to $100m per month have benefitted by availing our services. Many of accounting companies of small to medium size business have equally gained by outsourcing to us. In fact many of our clients acknowledge that they have grown because of our association with them and on our part we feel the same way at our end that we have been able to grow because of our clients. It is a win-win situation for all businesses no matter what size.


I am already using a software for managing my accounting/bookkeeping needs and i donot want to change this. Would it be possible if I outsource my tasks?

There is no issue involved as our people can remotely login into your system and do the tasks using your software and data/information available in your computer. In fact 100+ of our clients have the same issue and neither the client nor we have faced any issues working through the remote login we have used for them. How the process will work is our headache and we will walk you through the process in no time.


What is your turnaround time?

We provide delivery of our services with a turnaround time of 16 working hours if the working involved is for upto eight hours. In case there is a long term contract for regular working each day, the turnaround time will be next working day depending on the volume of work, project complexity, urgency, and type of work.


How can I do the payment?

We accept payments through all modes of international payments normally used across world like, wire transfer, PayPal, credit/debit card, Transferwise, Veem, OFX etc.


Can you prepare taxes for me and my business?

Taxes are best prepared by a tax return preparer who is different to accountant/bookkeeper, and is one who specializes in tax preparation for our clients. So, when you avail of our services, you are automatically assured of services of someone who is abreast with latest of the law, and you pay for this service much less than what you pay in your country or pay to accountant not experienced to do taxes. Instead, you take advantage of the unique expertise of our tax return professional who prepare over 1000 tax returns each season.

We can process all payroll and state sales tax filings, annual Federal and State taxes including individual, Partnership and S-Corporation returns like Form 1040, 1065, 1120, 1099s, K-1’s, W-2s ,1096, W-3 etc.


I have let my books fall by the wayside and need help doing this right. Can you help me catch up with my books?

Absolutely OK for us and in fact we have helped many clients...may be over 100 so far! For most of these clients we ended doing a bit to a lot of clean up. We have seen this happening with many people who are in small business and have fallen behind as they have been getting this done from part time accountant or have been doing on their own.

We will do a comprehensive audit of your books and after we have finished you will receive a report with a detailed outline on how much time it would take and if needed, with an estimated quote and timelines.


Do I need to clean up my books before i handover these to you?

Not at all. It is not that you are the only one having messed up books as we know how busy life is some time and often compliance is not always a number one priority. We can certainly get you up to date and will have this done easier, quicker and more efficiently that it will be done by you.

So, no worries at all...whatever state your accounts are currently in, we guarantee we have seen and fixed a lot worse than these.


How do we get started?

Just give us a call or send us an email or just fill up the contact form and we will arrange for our representative to talk to you who would learn and understand a little more about you and your business, as well as briefing you something about ourselves and letting you know how we might be able to help. We can even arrange a free trial for you to help you test our skill set and experience so that you get the needed confidence to outsource tasks to us.


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